Warranty &
Customer Policies.

01 — Limited warranty

12 months from delivery

Ferro Golf Clubs warrants a new Ferro iron set to the original purchaser against defects in materials and Ferro assembly or workmanship for 12 months from the documented delivery date.

For an approved claim, Ferro will decide whether to repair, rebuild or replace the affected component or club. Ferro will provide or reimburse reasonable standard shipping for an approved warranty claim within the United States or Canada.

What is not covered

• Normal wear, cosmetic marks or gradual wear to the black finish.
• Grip wear, bag chatter, scratches, dents or corrosion caused by use, storage or neglect.
• Abuse, misuse, abnormal impact, accident, loss or theft.
• Damage or performance changes caused by unauthorized repair, reshafting, bending, refinishing or other modification after delivery.
• Preference-based concerns involving feel, appearance, trajectory or component choice when the set matches the approved specifications.

Third-party shaft and grip manufacturer warranties may also apply. Ferro will reasonably assist the original purchaser with an eligible manufacturer claim. This warranty gives you specific rights, and you may have additional rights under applicable state, provincial or federal law.

02 — Custom orders

Approval, changes and cancellation

Before payment, Ferro will provide a final written build specification and price. Review the model, handedness, shaft, weight, flex, grip, size, wraps, loft, lie, length, swing-weight target, delivery address and price carefully.

• Before final approval and component ordering: you may change or cancel the order for a full refund.
• After written approval and components are ordered or assembly begins: the custom order is final sale and generally cannot be changed, cancelled or returned.
• Ferro may approve a late change when the build stage allows it. Any additional component, labor or shipping cost and resulting delay must be approved before work continues.
• A set that arrives defective, damaged or materially different from the approved specification remains eligible for correction under these policies.

Custom clubs cannot be returned because of a change in preference, an incorrect customer-provided fitting specification or dissatisfaction with a properly built component selection.

Nothing in this policy limits any non-waivable consumer right provided by applicable law.

03 — Shipping & delivery

United States and Canada

The standard production estimate is 6–8 weeks after payment, written specification approval and confirmation that all selected components are available. This is an estimate, not a guaranteed delivery date.

Unless a final order expressly states otherwise, all product prices are in United States dollars.

• Shipping charges and the delivery method will be disclosed before payment.
• Completed sets are shipped with tracking and insurance; signature confirmation may be required.
• If Ferro cannot ship within the stated timeframe, we will provide a revised date and let you accept the delay or cancel for a full refund.
• Canadian customers are responsible for applicable import duties, GST/HST, provincial taxes, customs charges and brokerage fees unless the final order expressly states otherwise.
• Canadian delivery estimates exclude customs processing or border delays outside Ferro’s control.

Inspect the package promptly. Report visible shipping damage or missing items to info@ferrogolfclubs.com within 72 hours of delivery and keep the original carton, packing materials and shipping label while the claim is reviewed.

04 — Component availability

No substitutions without approval

Shaft and grip availability can change without notice. Product photographs may show a finish or color that is temporarily unavailable. Ferro will never substitute a shaft model, weight, flex, grip model, size or color without your written approval.

If a selected component becomes unavailable before assembly, you may:

• Wait for the selected component, with a revised estimated delivery date.
• Approve an available alternative and any resulting price adjustment.
• Cancel the affected unbuilt order for a full refund.

Final swing weight is a build target and depends on the complete combination of head, shaft, grip, length and tape. Ferro will disclose any material conflict before requesting final approval.