Privacy
Policy

Information we collect

When you request information, ask about a fitting, submit a proposed build or place an order, we may collect:

• Your name, email address and telephone number.
• Your product interests, message and selected build specifications, including model, shaft, flex, weight, grip and club adjustments.
• Whether you asked to receive product updates.
• Basic technical information processed automatically when you visit the site, such as IP address, browser or device type, requested pages and security logs.

The build planner uses essential browser session storage to carry your selected build into the inquiry form. Ferro does not currently use that information for behavioral advertising.

How we use information

We use personal information to respond to inquiries, review proposed builds, process orders, provide customer service, prevent abuse and maintain site security. If you affirmatively request product updates, we also use your email address to send occasional Ferro news.

We do not sell or rent personal information. We do not share personal information for cross-context behavioral advertising.

How we share information

We may provide information to service providers that support site hosting, secure data storage, communications, fraud prevention, payment and delivery. Stripe processes checkout and payment information under its own privacy terms. Ferro does not receive or store your complete card number. These providers may use information only to perform services for Ferro or as required by law.

We may also disclose information when reasonably necessary to comply with law, protect customers, investigate fraud or security concerns, or complete a business transaction involving Ferro. Customer information may be processed and stored in the United States, including information submitted by Canadian visitors.

Your choices and privacy requests

Product messages are optional. You may unsubscribe through any marketing message or contact us directly. Depending on where you live and applicable law, you may also request access to, correction of or deletion of your personal information.

Send privacy requests to info@ferrogolfclubs.com. We may need to verify your identity before completing a request. We will not discriminate against you for making a privacy request.

Retention and security

We retain inquiries and proposed-build records only as long as reasonably necessary for customer service, business records, security and legal obligations. Marketing contact information is retained until you unsubscribe or ask us to delete it, subject to records we must retain by law.

We use reasonable administrative and technical safeguards, but no internet transmission or storage method can be guaranteed completely secure.

Children and policy updates

This site is not directed to children under 13, and we do not knowingly collect personal information from them. We may update this policy as our services change. The effective date above identifies the current version.